Frequently Asked Questions

Do you have some doubts? Here are the answers to the FAQ to help you understand more about Dynamics 365.

What are the best modules of Microsoft Dynamics 365?

With more than 10 available modules for Dynamics 365, every solution focuses on different aspects that will be more valuable to specific organizations seeking to work on such areas. Therefore, each module ensures the best performance, helping companies meet core business needs across finance, supply chain, operations, sales, marketing, and more. 

It is crucial to analyze your business needs and challenges before choosing a Dynamics 365 solution — you can also consider professional consultants’ advice to make the right choice before implementation.

Is Dynamics 365 on-premise or cloud?

Dynamics 365 is a suite of cloud-based solutions that combines ERP and CRM capabilities designed to effectively connect, visualize, prioritize, and manage every area of your business.

Finance & Operations apps can run on-premise and in the cloud. However, they could have some limitations in the on-premise deployment, and the system requirements, functionalities, and hardware sizing differ from the cloud deployment.

Is Dynamics 365 and ERP or CRM?

Microsoft Dynamics 365 is not an individual ERP or CRM system. Dynamics 365 is an ecosystem of cloud-based solutions that combines ERP and CRM capabilities within a single place to integrate disparate operations. 

Dynamics 365 users leverage the most intelligent, integrated, and efficient ERP, CRM, and Business Applications to bring a user-friendly experience to customers and employees.

Is coding required for Dynamics 365?

As a complete ERP Solution, Dynamics 365 can be customized or extended to include new features based on customers’ requirements and business. Dynamics 365 provides an integrated development environment, allowing organizations to offer even higher levels of adjustments.

Therefore, Dynamics 365 can be implemented with the default configurations without coding or customization, but it has the possibility of making the customizations that the client wants through code.

What database is used by Microsoft Dynamics 365?

Dynamics 365 offers two options to be implemented, cloud or on-premise. The most popular choice for Dynamics 365 implementations is deploying in the cloud, which is hosted in Azure.

Hosting your software in the cloud essentially means that everything, from the program itself to your data, is stored online. Azure SQL Database is the service that Dynamics 365 Finance uses as a Database Engine.

What are the 3 main areas in Dynamics 365?

Dynamics 365 specializes in Enterprise Resource Management (ERP), Customer Relationship Management (CRM), and business applications while seamlessly combining their powerful capabilities to manage every business area easily and efficiently.

What industries does Dynamics 365 work for?

Dynamics 365 is a really versatile solution that works for any industry. Several leading companies in the IT & Services industries have transformed their operations with these modern technologies. As well as leading manufacturing, food, health, sports, and more industries.

Companies such as Coca-Cola to Delta, BMW to Bayer, or Adobe to Prada are reaching their full potential, regardless of their industry, by relying on Dynamics 365.


Why Dynamics 365?

Among countless capabilities and features, you’ll harness:


Organizations using Dynamics 365

IT & Services

Main industries to which users belong

11-time Leader

In Sales Force Automation by Gartner® Magic Quadrant®


In the ERP Technology Value Matrix by Nucleus Research

Modulos 1

Which Dynamics 365 solution is best for my business?

With the comprehensive Dynamics 365 cloud-based business apps, you get broad options for any business. Depending on your organization’s industry, a specific Dynamics 365 solution is tailored to meet your goals more accurately. 

For instance, Supply Chain Management works flawlessly to measure land-based aquaculture productive processes. With Customer Service, companies in the wireless and telecommunications industries can easily track customer issues and record all interactions related to support cases. For manufacturing, businesses can also leverage the Finance & Operations solution for seamless warehouse and inventory management, improved procurement and sourcing, and more.

Thus, organizations can utilize a specific Dynamics 365 solution depending on the industry to better meet their needs and streamline operations.

If you’re wondering which solution you need, our consultants are here to guide you.

What is Microsoft Dynamics 365 used for?

Microsoft <br> Dynamics 365 1

Dynamics 365 is the umbrella that encompasses the Microsoft business applications designed to optimize and transform your business activities.

Microsoft <br> Dynamics 365 2

A suite of cloud-based solutions that combines ERP and CRM capabilities designed to effectively connect, visualize, prioritize, and manage every area of your business, integrating disparate operations while bringing a user-friendly experience to your customers and employees.

Microsoft <br> Dynamics 365 3

Every solution helps you meet core business needs across finance, supply chain, operations, sales, marketing, and more.

The digital feedback loop is how Dynamics 365 connects data and brings clear visibility across the solutions and the users who run your business. It consolidates the information to provide powerful insights that point out opportunities and challenges.

Microsoft Dynamics 365 solutions

Cloud-based solutions that combine ERP & CRM capabilities to seamlessly manage every area of your business.

Microsoft <br> Dynamics 365 9

Learn how our consultant specialists can guide you through your digital transformation, increasing productivity while minimizing costs with Dynamics 365.

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Key features

Microsoft <br> Dynamics 365 4

Unified data

  • Run multi-entity and multinational businesses in a single digital environment.
  • Integrate disparate applications and systems and enable data consolidation.
  • Integrate with Microsoft 365, Customer Insights, and Power Platform to further enhance capabilities, visibility, and automation.
Microsoft <br> Dynamics 365 5

Adaptable business platform

  • A browser-based platform that enables your employees to work anywhere and on any device.
  • Access to further flexibility and capabilities through mobile apps.
  • Configurable to meet your business and security needs with out-of-the-box admin tools that grant complete control of the solutions.
Microsoft <br> Dynamics 365 6

Business intelligence

  • Utilize Power Platform ⎯Power Apps, Power Automate, and Power BI⎯ to create custom automated experiences across data and processes with zero to minimal code.
  • Gain accurate and significant insights to improve customer experience with AI-based Customer Insights.
  • Apply machine learning to your processes and build intelligent apps to increase productivity and help your business grow.
Microsoft <br> Dynamics 365 7

Modernize workforce

  • Optimize supply chain, sales, marketing, field, and customer service by exploiting data and act accordingly.
  • Empower your employees by providing the necessary tools to increase productivity, effectiveness, and promote teamwork.
  • Improve training, maintenance task, and more with mixed reality and Dynamics 365 Guides by visualizing insights in real-world scenarios.



Unify and automate business processes, reducing costs complexity while generating a strategic impact on operations.

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Supply Chain Management

Streamline operations, enhance visibility, and upgrade your planning while maximizing asset productivity.

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Build trust with a unified platform, strengthen relationships faster, engage customers in real-time, and customize customer experiences with AI.

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Increase seller productivity and build relationships making improved decisions with scalable sales solutions and real-time insights.

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Customer Service

Empower your teams. Provide proactive service with IoT, increase agent productivity, personalize customer service engagements, and optimize service with actionable insights.

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Field Service

Deliver proactive and differentiated service engagements, ensuring a first-time solve resolution, and enhancing scheduling with AI.

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Project Operations

Lead success and effectiveness in a project-centric business and deliver enhanced deal management experiences. Maximize profitability while simplifying expense and time tracking management.

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Human Resources

Make your people and business thrive. Discover workforce insights, improve employee experiences, and elevate organizational agility.

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Power Platform

Build end-to-end business solutions with an inclusive and powerful platform. Discover hidden values eliminating hindrances rapidly and cost-effectively.

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